Last Updated: September 2026

At ELO Basket, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

When you use our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order history
• Payment transaction details (excluding full card information)
• Website usage and analytics data

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Provide customer support and respond to enquiries.
• Send order confirmations and delivery updates.
• Improve our website, products, and services.
• Prevent fraud and maintain website security.
• Comply with legal and regulatory obligations.
• Send promotional emails where you have provided consent.

Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store your full credit or debit card details on our servers.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, maintain shopping cart functionality, and analyse website traffic.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

How We Share Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

• Payment processing providers.
• Shipping and delivery partners.
• Website hosting and technical support providers.
• Analytics and marketing service providers.
• Government or legal authorities where required by law.

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, tax, and reporting requirements.

Your Rights

Depending on applicable data protection laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to certain processing activities.
• Request restriction of processing.
• Request a copy of your personal data.
• Withdraw consent for marketing communications.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

ELO Basket
Email: info@elobasket.co.uk
Website: https://www.elobasket.co.uk